Terms & Conditions

Terms and Conditions

1. Introduction

Welcome to ShenValley Merchant Solutions. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Services Provided

ShenValley Merchant Solutions offers payment processing services to merchants. Our services enable businesses to accept various forms of payment from their customers.

3. Merchant Obligations

  • Compliance: Merchants must adhere to all applicable laws, regulations, and card network rules.
  • Accurate Information: Merchants are required to provide accurate and complete information during the onboarding process and must promptly update any changes.
  • Prohibited Activities: Merchants must not engage in any illegal activities or transactions that violate card network rules.

4. Fees and Payment

Merchants agree to pay all applicable fees for the services provided by ShenValley Merchant Solutions. Detailed fee structures are provided during the onboarding process.

5. Termination

Either party may terminate this agreement with prior written notice. ShenValley Merchant Solutions reserves the right to suspend or terminate services immediately in cases of fraudulent activity or breach of these terms.

6. Limitation of Liability

ShenValley Merchant Solutions shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

7. Governing Law

These terms and conditions are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.


Privacy Policy

1. Introduction

ShenValley Merchant Solutions is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

2. Information We Collect

  • Personal Information: Includes names, contact details, and financial information provided during account setup.
  • Transaction Data: Details of transactions processed through our services.
  • Technical Data: IP addresses, browser types, and access times collected through cookies and similar technologies.

3. Use of Information

We use the collected information to:

  • Provide and maintain our services.
  • Process transactions and send related information.
  • Improve our services and develop new features.
  • Comply with legal obligations and prevent fraudulent activities.

4. Data Sharing

We do not sell or trade your personal information. We may share information with third-party service providers who assist us in delivering our services, subject to strict confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info.svmerchant@gmail.com.


Refund Policy

1. General Policy

ShenValley Merchant Solutions provides services to merchants and does not sell physical products. As such, we do not offer refunds for services rendered.

2. Dispute Resolution

If you believe there has been an error in billing or have concerns about our services, please contact our support team at info.svmerchant@gmail.com. We will investigate and address any issues promptly.

3. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be communicated through our website or direct communication.