Refund Policy

Refund Policy for ShenValley Merchant Solutions



Effective Date: 1/23/2025


1. General Policy
ShenValley Merchant Solutions provides merchant services, including payment processing and related solutions. As a service provider, we do not offer refunds for services that have already been rendered.


2. Subscription and Service Fees

  • Non-Refundable Fees: Subscription fees, setup fees, and other service-related fees are non-refundable once payment has been processed.
  • Billing Discrepancies: If you believe there is an error in your billing, please notify us within 30 days of the charge for resolution.


3. Exceptional Circumstances
Refunds may be issued at our sole discretion under the following circumstances:

  • Service Failure: If our services are unavailable or non-functional due to issues directly caused by ShenValley Merchant Solutions.
  • Mistaken Payments: If a payment was made in error and promptly reported to us.

In such cases, please contact our support team with relevant details to initiate an investigation.


4. Refund Process

  • Refund requests must be submitted in writing to [Insert Contact Information] and include documentation, such as invoices or transaction details.
  • Refunds, if approved, will be processed to the original payment method within 7-10 business days of approval.

5. Termination of Services
If you decide to terminate your services with ShenValley Merchant Solutions, no refunds will be issued for any remaining subscription period or unused services.


6. Chargebacks

  • Merchants must contact ShenValley Merchant Solutions to resolve disputes before initiating a chargeback.
  • Unauthorized chargebacks may result in additional fees and the suspension of services.

7. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website or notification to our clients.


8. Contact Us
If you have questions or concerns about our Refund Policy, please contact us at:


ShenValley Merchant Solutions
Waynesboro VA 22980
info.svmerchant@gmail.com
540-314-0910